Refunds & Returns Policy
Public Autograph Signing Refund Policy
Autograph Tickets to our events are considered final sale. These tickets are to be treated as any other sporting event, concert, or venue ticket. Refunds & credits are issued when an event has to be rescheduled or cancelled.
If you are no longer able to attend an event after purchasing a ticket, New England Picture offers full refunds for your puchased tickets on request. All requests must be made before the event, and up to 1 hour before the scheduled start time at the very latest. Any requests received after this period will be denied.
To request a refund, please email annatlarson@newenglandpicture.com
Website Return Policy
Any request for a return and refund for unwanted purchases must be approved by New England Picture and made within 30 days of the original receipt. Returned items must be undamaged and resalable, see below for policy on damaged goods.
Please email your request to info@newenglandpicture.com with your order number and name. Response for the approval/denial of the return can be expected within the next business day.
All return shipments, packaging, and labels are the responsibility of the customer. When return approval has been given, please send returns to the New England Picture return address at the bottom of the page.
Once New England Picture has received your returned item(s) a refund for the order will be issued and should be reflected in 3-5 business days.
Any items returned to New England Picture without express given approval will be ineligible for a refund.
Damaged Items & Replacements
If your purchase received was damaged during shipment New England Picture will offer a replacement. Any request for a replacement on a damaged purchase must be approved by New England Picture and made within 30 days of the original receipt.
Please email your request to info@newenglandpicture.com with your order number, name, and photos showing proof of damage. Response for the approval/denial of the return can be expected within the next business day.
Shipment, packaging, and return label for the damaged goods are the responsibility of the customer. Once the exchange has been approved, please send the damaged item(s) to the New England Picture return address at the bottom of the page.
Once New England Picture has received the damaged item(s), the replacement item(s) will then be shipped. Customers will receive an email with tracking information for their replacements.